Effective Date: [06.06.2025]
1. Digital Products
All sales of digital files (such as 3D models) are final. Refunds are not provided once a file has been accessed or downloaded, in accordance with EU Directive 2011/83/EU.
1A. Subscription Products
Payments for subscriptions (e.g., commercial licenses) are non-refundable once access to the downloadable license file or benefits has been granted. You may cancel your subscription at any time to prevent future charges, but we do not offer refunds for any unused time in your billing cycle.
2. Physical Products
If physical products are made available in the future, you may return them within 14 days of delivery, provided they are unused and in original condition. Return shipping costs are the buyer’s responsibility unless the item is defective.
3. Requesting a Refund
If you experience technical issues (e.g., a corrupt file), please contact us within 7 days of purchase. We will try to resolve the issue or replace the file.
4. Contact
To request help or submit a refund request, please contact:
[email protected]